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Fdkwv reviews wall-clock returns by matching the complete unmounted clock to its SKU, face layout, hand set, movement, rear fitting, and component manifest. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A customer may unpack the clock and inspect it on a clean, padded, level surface. A brief movement test with a fresh compatible battery is permitted when the battery is removed immediately afterward and leaves no mark or residue. Every dial, hand, centre cap, radial rod or disc, movement, hanger, and guide listed for the SKU must remain together. Wall-clock support is matched to the exact timepiece manifest: diameter, face, marker-free or marker count, frame, hands, hub, radial pieces, movement case, battery compartment, rear hanger, finish, and supplied assembly parts are reviewed together.
Wall-clock policy map: Review clock condition, return route, request window, exchange options, label cost, restocking treatment, refund timing, and contact.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must not have been mounted, drilled, glued, altered, repainted, or used beyond a brief indoor test. It must remain free from wall marks, scratches, chips, cracks, acrylic stress, bent hands or rods, loose markers, distorted sockets, battery corrosion or leakage, residue, stripped fittings, modified hangers, moisture, impact, or missing components.
For an approved return, remove the battery, keep hands free from contact, replace the face spacer, protect circular edges, and separate detachable radial rods so they cannot press against the dial. Keep centre caps, rods, discs, movement, hangers, and guides with the correct clock. Use a rigid outer carton and do not tape directly to wood, acrylic, metal, hands, or movement housing. After approval, the pre-paid label is emailed as a downloadable and printable file with the assigned carrier instructions.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@fdkwv.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 21 Tan Quee Lan Street, #02-04, Heritage Place, Singapore 188108.
Identify the SKU and exact point involved: face, grain, acrylic disc, dot marker, radial rod, end disc, hour hand, minute hand, centre hub, movement housing, battery compartment, adjustment wheel, rear keyhole, finish, or transit damage. For visible damage, photograph the unmounted clock and affected part on a padded neutral surface; do not run or hang a cracked, unstable, or bent clock to create evidence.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
EXCHANGES AND CANCELLATIONS
An exchange may be reviewed after the complete original clock is approved. Diameter, depth, marker layout, frame, material, hand visibility, assembly needs, movement, battery format, net weight, wall-fixing needs, and price may differ and will be confirmed before replacement. Customers may request cancellation before the order has been processed or shipped.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
CONTACT
For return and refund support, contact support@fdkwv.shop or +6581609126. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).