This page is the verified support route for Fdkwv wall-clock orders, face and movement identification, delivery questions, and approved return instructions.
Wall-clock policy map: Use the support route, verify the operator, and check service hours before sending a clock inquiry.
HOW TO REACH US
Current Support Email: support@fdkwv.shopBusiness Phone Number: +6581609126
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Include the order number, SKU, and named component involved. State whether the question concerns the face, marker, rod, disc, frame, acrylic, hand, hub, movement, battery compartment, adjustment wheel, rear hanger, assembly, or delivery condition. Support cannot assess wall structure, select anchors, provide electrical repair, or certify timekeeping accuracy remotely.
OUR IDENTITY
Legal Business Name: EZZYNOW PTE. LTD.Store Name: Fdkwv
Physical Business Address: 21 Tan Quee Lan Street, #02-04, Heritage Place, Singapore 188108
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.